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Customer Service
Guarantee/Return Policy
Customer satisfaction is 100% guaranteed on web sites sales. If you are unhappy with your purchase for any reason, you need to notify AAA Antique Malls via email to aaaantiquemalls@gmail.com or by phone at 614-284-0598 immediately, and return the item within 3 days of receipt. There is a 10% restocking charge for returned items. A credit less the restocking charge will be issued within 5 business days of receipt of the returned item. Shipping and insurance for the returned items are the buyer’s responsibility. By clicking "submit" on the checkout page you are acknowledging our return policy. There are NO exceptions to the return policy, as these fees need to be charged, to cover the lost sales opportunity for the returned item and to cover website relisting costs.
Shipping Policy
We take great pride in our Shipping Department. Antiques are unique items that cannot be replaced if damaged during shipping. We take every effort to insure that your item arrives safely. We package the items so that no damage will occur during normal, and even some abnormal, shipping conditions. All of this extra attention does cost a little more, but we have found that these costs are minimal when compared to the cost of loosing just one priceless piece to shipping damage. In the case of extremely delicate items we will have them professionally packed and shipped. We require insurance on all items over $100. Should damage occur during shipping customer is responsible for contacting the shipper.
Mechanical Items Policy
General Disclaimer For Mechanical and Electric Units If Applicable: We cannot guarantee antique and vintage items for mechanical reliability. These items were manufactured many years ago and in many cases have not been in operation for several years. This includes clocks, watches, radios, etc.
Bad Checks/Credit Cards
Returned checks are charged at $25.00 & Declined Credit Card transactions also carry a $25.00 in-store processing fee.
Customer satisfaction is 100% guaranteed on web sites sales. If you are unhappy with your purchase for any reason, you need to notify AAA Antique Malls via email to aaaantiquemalls@gmail.com or by phone at 614-284-0598 immediately, and return the item within 3 days of receipt. There is a 10% restocking charge for returned items. A credit less the restocking charge will be issued within 5 business days of receipt of the returned item. Shipping and insurance for the returned items are the buyer’s responsibility. By clicking "submit" on the checkout page you are acknowledging our return policy. There are NO exceptions to the return policy, as these fees need to be charged, to cover the lost sales opportunity for the returned item and to cover website relisting costs.
Shipping Policy
We take great pride in our Shipping Department. Antiques are unique items that cannot be replaced if damaged during shipping. We take every effort to insure that your item arrives safely. We package the items so that no damage will occur during normal, and even some abnormal, shipping conditions. All of this extra attention does cost a little more, but we have found that these costs are minimal when compared to the cost of loosing just one priceless piece to shipping damage. In the case of extremely delicate items we will have them professionally packed and shipped. We require insurance on all items over $100. Should damage occur during shipping customer is responsible for contacting the shipper.
Mechanical Items Policy
General Disclaimer For Mechanical and Electric Units If Applicable: We cannot guarantee antique and vintage items for mechanical reliability. These items were manufactured many years ago and in many cases have not been in operation for several years. This includes clocks, watches, radios, etc.
Bad Checks/Credit Cards
Returned checks are charged at $25.00 & Declined Credit Card transactions also carry a $25.00 in-store processing fee.
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